United Airlines have again become the center of controversies after the airlines cancelled the ticket of an Indian-origin man.

37-year-old Navang Oza alleges that the United Airlines cancelled his reservation because he started video recording an employee during an altercation.

Oza was checking in Monday for a flight home to San Francisco from New Orleans when he complained to a United Airlines crew about a $300 charge for his luggage. He claimed that he paid $125 to check the same bag on the first leg of his trip.

When he did not get an explanation, Oza decided to record the dispute.

I guess @united harassment isn't limited to the unfriendly skies. #unacceptable #united #lackofcustomerservice pic.twitter.com/A5P6A8XJjC

— Navang Oza (@Navang25) May 8, 2017

 

Oza then posted the video on Twitter.

The clip begins with the agent pointing her finger at him, saying, "You did not have my permission to videotape."

Next, she appears to instruct an agent to her left. "Cancel the reservation," she says.

"I want to know why," Oza asks.

"Because you did not have my permission," she said.

"I was shocked because I didn't know she had the right to cancel my flight because I started recording," he said.

About a minute after ordering his trip cancelled for taping her, the United agent is seen recording Oza.

"I'll do the same thing," she said, pointing her Smartphone at Oza's.

Oza said the United agent eventually called airport police. Oza was still rolling when an officer appeared.

"Can I at least keep this recording?" Oza asks the officer. The officer replies, "Sir, you have the right to do whatever you want; it's a public space."

Oza re-booked his flight on a different airline.

The Airlines responded to the incident saying:

"The video does not reflect the positive customer experience, we strive to offer, and for that we apologize. We are reviewing this situation, including talking with Mr Oza and our employees to better understand what happened," United said in a statement.

AMandeep